Terms of service

Please read before booking with us! This is our policy.

For the customers booking regular services, ie (weaves, wig install, ponytail etc.)

A £30 non- refundable deposit is required to secure your booking, please also send us a whatsapp message or an email to check if slots are available before booking with us!  Please see our contact details in Contact section.

If for any reason, you might need to change an appointment, please send us an email 3 days prior, we'll be happy to transfer your deposit once only.

Hair Extension ie Wigs or Hair Bundles

Due to the nature of our products, refunds are prohibited and all sales are final. Exchanges are permitted provided that none of the following terms and conditions have been breached.

All orders must be returned in the original packaging.

All returns/exchanges must be made within 72 hours of recorded receipt.

Exchanges are available for products of equal value, for exchange of products with a lesser value customers will be offered store credit.

Returns/exchanges where the seal holding the hair extension in place has been removed will be refused.

Customers will be responsible for the shipping and handling cost of their return/exchange, therefore we strongly advise sending parcels through a tracked courier service, since we will not be liable for any lost items.

Customised orders cannot be returned or exchanged under any circumstance.

Cancellations

• Orders may be cancelled provided that they have not yet been dispatched. If you would like to cancel your order please contact us via email at semonelennonhair@gmail.com. Please do this as soon as possible to ensure your cancellation is successful.