Refund policy

To qualify for a refund, Please see our refund policy for services in our Terms of Service.

All returns/exchanges request must be made within 72 hours of recorded receipt.  You have 14 days to return your order to us, in its original state. For wigs, the lace must remain uncut and unused.

All orders must be returned in the original packaging and in a resell-able condition.

Email: semonelennonhair@gmail.com

Exchanges are available for products of equal value, for exchange of products with a lesser value customers will be offered store credit.

Returns/exchanges where the seal holding the hair extension in place has been removed will be refused.

Customers will be responsible for the shipping and handling cost of their return/exchange, therefore we strongly advise sending parcels through a tracked courier service, since we will not be liable for any lost items.

Customised orders cannot be returned or exchanged under any circumstance. 

Cancellations

• Orders may be cancelled provided that they have not yet been dispatched. If you would like to cancel your order please contact us via email at semonelennonhair@gmail.com. Please do this as soon as possible to ensure your cancellation is successful.